Returns & Exchanges
Due to the specialized nature of our professional-grade skincare, Biologique Recherche accepts returns of unopened and unused products in their original packaging within 14 days of purchase. We strive to ensure your customized skincare regimen meets the highest standards of excellence and efficacy.
Review Eligibility
Ensure the product is in its original, tamper-evident seal and has not been opened or used to qualify for a full refund.
Request Authorization
Contact our Concierge Team or log into your account to request a Return Merchandise Authorization (RMA) number before shipping your items.
Secure Packaging
Carefully pack the items in their original box with the provided return label and include a copy of your invoice to ensure prompt processing.
Processing and Refund
Once our laboratory team inspects the returned items, your refund will be issued to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing